❓ Frequently Asked Questions (FAQ)

Q: How often should my bin be cleaned?
A: Most customers choose a fortnightly or monthly clean to keep odours, germs, and pests away. We also offer one-off cleans if needed.

Q: What’s included in a bin clean?
A: We wash, disinfect, and deodorise your bin inside and out, leaving it spotless and smelling fresh.

Q: Do I need to be home when you clean my bin?
A: Nope! As long as your bin is left out and accessible, we can clean it without you being home.

Q: How do I pay?
A: Payment is required within 24 hours of each clean. We accept bank transfer and cash (details will be provided when booking).

Q: Is there a minimum commitment?
A: Yes. Each bin booked must be cleaned a minimum of 3 times. This helps keep bins hygienic and ensures regular upkeep.

Q: What happens if I miss a payment?
A: Services are suspended immediately. Late payments beyond 7 days incur fees, and accounts overdue by 14 days may be referred to debt collection.

Q: Can you clean multiple bins at once?
A: Absolutely! Whether it’s general waste, recycling, or food bins — we can clean them all during the same visit.

Q: Do you cover my area?
A: We operate across Medway and the surrounding areas. Get in touch to confirm if we cover your street.

Q: Are your products safe?
A: Yes, we use eco-friendly cleaning products that are tough on grime but safe for the environment.

Q: How do I book?
A: Simply fill out our online booking form, and we’ll be in touch to confirm your cleaning schedule.